Effective Date: 03/07/2025
At P S Enterprises, customer satisfaction is our priority. We supply premium-quality lighting products, electrical fittings, and decoration solutions in bulk, especially for tenders and commercial installations. However, due to the nature of wholesale and custom orders, our refund policy is as follows:
1. Eligibility for Refunds
1. Refunds are only applicable in case of:
- 01 Damaged or defective products received.
- 02 Shortage in supplied quantity compared to invoice.
- 03 Wrong items delivered.
2. Refund Request Window
- 01 Any refund or replacement request must be made within 3 days of product delivery.
- 02 Requests submitted after this period will not be eligible for a refund.
3. Process for Refund
To process a refund request:- 01 Contact us via email or phone with your invoice number, images/videos of damaged goods, and a brief explanation.
- 02 Our team will verify the issue and respond within 2 working days.
4. Conditions
- 01 Products must be unused, in original packaging, and returned with all accessories (if applicable).
- 02 Return shipping (if required) must be arranged by the buyer unless we agree otherwise.
5. Non-Refundable Items
- 01 Customized orders.
- 02 Clearance or sale stock.
- 03 Products damaged due to mishandling post-delivery.
5. Mode of Refund
- 01 Refunds will be processed via the original payment method or credited towards your next order.
Note: We aim to build long-term trust with contractors, dealers, and tender clients. Our goal is to maintain transparency and fair business practices in every bulk transaction.
For refund-related queries, contact:
